Maryland - MDOT Motor Vehicle Administration

Mathtech was engaged to assess current IT processes and structures and how well they met business needs, as well as develop an IT Strategic Plan for the Maryland Transportation Authority (MTA) State Highway Administration (SHA).  Numerous interviews and facilitation sessions were conducted to obtain feedback from the both technical and operational units in the SHA organization.

Services Provided

Business Process Mapping

  • Identify and define the IT organization’s current high-level (primary) business processes and interoffice/interagency relationships relative to IT.
  • Examine the effects of technology on business processes.
  • Review internal and external dependency links between enterprise core business areas, processes, and information systems.

Operational Assessment

  • Review the existing organization’s IT ability to support its core business functions.
  • Identify the impact of the Statutory and Policy statements on core business functions.
  • Analyze and assess operational needs for the IT organization
  • Assess and recommend opportunities to make the SHA workforce more efficient / effective through the use of information technology (IT) systems and strategies.
  • Discuss potential changes to the organizational structure(s) and business practices.

IT Strategic Planning

  • Assist SHA personnel in prioritizing recommendations for new / enhanced IT management processes and organization infrastructure.
  • Identify and provide recommendations of strategies that could be implemented in a five year IT Strategic Plan that would improve the efficiency and effectiveness of SHA.
  • Identify and provide recommendations of technology initiatives that can be implemented in a five year work plan that would improve efficiency and effectiveness of SHA.
  • Develop recommendations, action plan and a timeline for implementation.