In March, Steve Young attended the AAMVA (American Association of Motor Vehicle Administrators) Contact Center Pop-Up Event. He led discussions on the strategy of journey mapping and road mapping to create a plan for success. Check out Steve’s presentation and materials from the event http://inklingsandyarns.com/tag/parties/ here.
“Really enjoyed collaborating with AAMVA (American Association of Motor Vehicle Administrators) on the Contact Center Pop-up Event. Always happy to share great assessment and planning tools and helping agencies look toward the future.” – Steve Young